Rubber Hot water bottle Frequently Asked Questions (FAQs)

Welcome to the FAQ page of BoFaTe International, your trusted partner for high-quality natural rubber hot water bottles. We've compiled answers to the most common questions we receive from global buyers and distributors.

Category 1: About Our Products & Quality

1. What are your hot water bottles made from?
Our hot water bottles are crafted from 100% premium natural rubber. This material is renowned for its exceptional flexibility, durability, and excellent heat retention properties, ensuring long-lasting comfort and reliability.

2. How durable are your rubber hot water bottles?
Our bottles are manufactured to be highly durable and resistant to wear and tear. With proper care (as outlined in the instructions), they can last for many seasons. We perform rigorous quality control checks, including pressure tests, to ensure they meet international safety standards.

3. Do you offer different sizes and designs?
Yes, we have a wide range of sizes (e.g., 0.5L, 1L, 2L, 2.5L) and designs to suit various market needs. From classic plain bottles to fashionable printed designs and cozy covers, we can provide what your customers are looking for.

4. Do the bottles have a rubber smell?
A slight natural rubber odor is normal for new products, which is non-toxic and will dissipate quickly after the first few uses and proper airing. We ensure this odor is minimal and within acceptable limits.

Category 2: Safety & Certifications

5. What safety certifications do your products hold?
Quality and safety are our top priorities. Our hot water bottles and manufacturing process are certified with internationally recognized standards, including:
CE Marking: Indicating conformity with health, safety, and environmental protection standards for Europe.
REACH: Ensuring compliance with EU regulations on chemicals.
Other certifications available upon request.

6. Are your hot water bottles safe to use?
Absolutely. Safety is embedded in our design and production. Each bottle undergoes strict leak and pressure testing. We also include clear, multi-language safety instructions with every product to guide end-users on proper and safe usage.

7. What is the maximum water temperature recommended?
We strongly recommend filling the bottle with hot water, not boiling water. The ideal temperature is below 80°C (176°F). Using boiling water can accelerate the degradation of the rubber and pose a scalding risk.

Category 3: OEM/ODM & Customization Services

8. Do you offer OEM and custom packaging services?
Yes, we are experts in OEM and ODM services. We can customize:

Logo Printing: Silk-screen or emboss your logo directly onto the bottle.
Custom Designs: Create unique patterns and shapes for your brand.
Private Label Packaging: Design and produce packaging boxes, labels, and inserts with your branding.
Custom Colors: Match specific color palettes for the rubber or the fleece covers.

9. What is your Minimum Order Quantity (MOQ)?
We offer flexible MOQs to accommodate both new startups and large distributors. Please contact our sales team with your specific requirements, and we will be happy to provide a tailored solution.

10. Can you provide samples? How long does it take?
Yes, we can provide samples for quality verification. Sample lead time is typically 5-7 days. Contact us to arrange a sample order.

Category 4: Ordering, Shipping & Logistics

11. What is your production lead time?
For standard orders, our lead time is around 30 days after order confirmation. For large or customized orders, we will provide a precise timeline upon receipt of your requirements.

12. Where do you ship to? What are the shipping terms?
We export worldwide, with extensive experience shipping to Europe, North America, Australia, and Asia. We support various shipping terms (FOB etc.) and can work with your preferred freight forwarder or arrange cost-effective shipping solutions for you.

13. What is your payment terms?
We accept T/T (Bank Transfer) Specific terms are confirmed with the proforma invoice.

Category 5: Company & Manufacturer Information

14. Are you a factory or a trading company?
We are a professional manufacturer with our own family factory and advanced production facilities in Shiqiao town, This allows us to control every step of the production process, ensure consistent quality, and offer competitive prices directly.

15. Why should I choose you as my supplier?

Direct Factory Price: Eliminate middlemen for the best cost.
Superior Quality Control: Rigorous testing from raw material to finished product.
Extensive Customization: Strong OEM/ODM capabilities to make your brand stand out.
Proven Export Expertise: Smooth logistics and understanding of international standards.
Reliable Customer Service: Responsive and professional support throughout your journey with us.